Course Description

Day

Session Title

Key Topics & Practical Focus

Day 1

Introduction to Welfare & Legal Framework

• Statutory roles, appointment rules, and duties of Welfare Officers under BLA 2006 & BLR 2015

• Core competencies and key performance indicators (KPIs) for Welfare Executives

Day 2

Leave & Maternity Benefits Administration

• Statutory leave categories (Casual, Sick, Annual, Festival) & encashment rules

• Maternity leave procedures, calculation of maternity benefits, and legal documentation

Day 3

Workplace Committees Formation & Governance

Participation Committee (PC) election and constitution rules

• Safety Committee & Canteen Committee setup, secretarial duties, and meeting minute drafting

Day 4

Anti-Harassment & Special Committees

• Sexual Harassment Complaint Committee formation as per High Court Directives

• Handling sensitive allegations, maintaining confidentiality, and inquiry report drafting

Day 5

Worker Communication & Floor Briefings

• Structuring effective line briefings, visual notices, and PA system announcements

• Rumor control strategies, floor-level psychology, and barrier-free communication

Day 6

Workplace Counselling & Motivation Techniques

• Individual and group counselling frameworks for production workers

• Addressing absenteeism, migration/turnover, domestic stress, and motivational programs

Day 7

Grievance Handling & Dispute Resolution

• Operating compliant physical and digital complaint boxes (Drop boxes/Hotlines)

• 4-step grievance escalation, root-cause investigation, and amicable conflict resolution

Day 8

Industrial Relations (IR) & Shop-Floor Harmony

• Maintaining proactive Worker-Management Dialogue

• Identifying early warning signs of labor unrest, mitigation protocols, and strike prevention

Day 9

Physical Welfare Facilities & Health Management

• Legal standards for childcare/creche, canteens, rest areas, and clean drinking water

• First-aid room administration, sanitary pad distribution, and occupational health camps

Day 10

CSR Initiatives & Worker Development Programs

• Designing factory CSR projects (financial literacy, digital wage integration, skill enhancement)

• Community outreach programs, blood donation camps, and NGO/buyer collaboration

Day 11

Buyer Code of Conduct (CoC) & ILO Standards

• International labor standards (ILO core conventions on forced labor, child labor, discrimination)

• Mapping buyer standards (Inditex, H&M, Walmart, Target) against national labor laws

Day 12

Social Audits & Welfare Executive’s Role

• Overview of major audit standards: SMETA/Sedex, amfori BSCI, SLCP, Higg FSLM, WRAP
• Preparing for audits, assisting worker interviews, and addressing auditor queries

Day 13

Corrective Action Plan (CAP) Formulation

• Conducting Root Cause Analysis (5-Why Analysis & Fishbone Diagram)

• Developing SMART Corrective and Preventive Action Plans (CAP) and buyer portal updates

Day 14

Welfare Documentation, Registers & MIS Reporting

• Managing statutory welfare registers, meeting agendas, minutes, and grievance logs

• Preparing monthly Welfare MIS reports, KPI trackers, and inspection-ready binder

Day 15

Career Grooming, Mock Viva & Course Evaluation

• Crafting an ATS-compliant HR/Welfare resume and LinkedIn profile optimization

• Mock interviews, situation-based viva questions, final Q&A, and course wrap-up