Qalamhredu Return & Refund Policy
At Qalamhredu, we strive to provide high-quality TVET consultancy, training programs, digital learning resources, and professional development services. We want you to be fully satisfied with our offerings. Please read our Return and Refund Policy carefully before purchasing any of our courses, training modules, or consultancy packages.
1. Training Programs & Courses
 * Pre-Course Cancellation: You are eligible for a 100% refund if you cancel your registration or withdraw from a training program or course at least 7 days prior to the official program start date.
 * Late Cancellation: Cancellations made less than 7 days before the start date will not be eligible for a cash refund, but the fee may be transferred to an upcoming batch or equivalent course upon approval.
 * Post-Course Start: Once a training program, workshop, or e-learning course has officially commenced and access has been granted, no refunds or returns will be issued.
2. Digital Learning Materials & E-Books
 * Due to the digital nature of downloadable files, e-learning modules, and virtual resource materials provided by Qalamhredu, all sales of digital products are final.
 * Refunds or replacements are only provided if the digital file is proven to be corrupted or inaccessible, and our technical support team is unable to resolve the issue.
3. Consultancy & Institutional Services
 * Payments made for customized TVET consultancy, institutional capacity building, or corporate workforce development packages are governed by the specific terms outlined in the individual Service Agreement / Memorandum of Understanding (MoU) signed between Qalamhredu and the respective organization or SME.
 * Milestone-based payments and upfront consultancy fees are generally non-refundable once project execution has begun.
4. Refund Processing Method
 * Approved refunds will be processed within 7 to 10 working days.
 * Refunds will be credited back through the original payment method used during purchase (e.g., bank transfer, mobile financial service, or credit/debit card), minus any applicable transaction or processing fees.
5. How to Request a Refund
If you believe you are eligible for a refund under our policy, please submit a formal request to our support team with your transaction details, receipt, and reason for cancellation:
 * Organization: Qalamhredu
 * Email: qalamhredu@gmail.com
 * Helpline: +8801349494295